Terms & Conditions
If you have any suggestions or comments, please email us firstname.lastname@example.org.
Our Contact details are:
PO BOX 249
Paarden Eiland. Cape Town, 7420
Phone: (021) 511 5868
Email: info [at] wigs [dot] co [dot] za
VAT Number: 419 0250 607
It is in your interests to read these Terms and Conditions and make sure that you understand them, so please read the following information carefully. If you do not agree to these terms and conditions, do not use this Site or submit any orders for products or services from Wigs.co.za. Submitting an order or using this Site in anyway constitutes acceptance of these Terms and Conditions.
Please note these Terms and Conditions may be changed from time to time by Wigs.co.za. It is your responsibility as a user to periodically return to this page and review the Terms and Conditions. Amendments made to these Terms and Conditions will take effect on the day that they are posted on the Site. The use of the Wigs.co.za website after amendments have been made to the Terms and Conditions will constitute agreement to the amendments.
Use of this Site:
You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ’embedding’ or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.
When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries, please contact us before making any purchase for any service through this website.
The content, trademarks and data on the Wigs.co.za website, including but not limited to, text, graphics, icons, hyperlinks, software, databases, private information, designs, images and agreements are the property of Wigs.co.za and/or its suppliers and/or its subsidiaries and are protected by local and international legislation and treaties. Copyright © exists on all content on the Wigs.co.za website. To obtain permissions for commercial use of any content on this site please contact info@Wigs.co.za. Users may view and print content from this site for private purposes only.
Wigs.co.za reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion for any reason. Where an order is paid for and it is cancelled by us for whatever reason a full refund will be paid.
If you believe this Site or our staff members are not following our stated terms and conditions, please contact email@example.com
Disclaimer of Warranty
The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.
The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents.
The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.
The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.
FASCINATIONS RETURNS BY CUSTOMERS/DISTRIBUTORS – COVID 19 – 2020
Jon Renau Wigs
Easihair pro Extensions
Our returns policy has been amended in line with Covid-19 Health and Safety practices.
With returns and exchanges, we need to ensure that the item is handled safely, therefore we have had to adjust our process to make sure that all returned items are cleaned and sterilised. With this in mind, we have had to extend our returns policy’s turnaround time to 10 days.
Please rest assured that your item has been handled with the utmost care and in a clean and sanitized environment. Your item has been picked and packed by our staff wearing gloves and masks. We have removed the outer packaging and are shipping the items in clear plastic bags to make this more hygenic.
Once you receive your item:
Please spray sanitizer on the outer plastic bag before removing your item. Do not spray sanitizer on the item.
In your package you will find:
1. A copy of this Covid Returns policy
2. A complimentary wig cap if you have purchased a wig
3. Please use this clear plastic bag should you wish to return your item
IMPORTANT: Please ensure you try your wig on using the complimentary wig cap.
With returns and exchanges, we need to endure that the product is handled safely, therefore we have had to adjust our process to make sure that all returned products are deep cleaned and sterilised before going back into stock. With this in mind we have had to extend our returns policy’s turnaroud time to 10 days.
If the Customer/Distributor is not entirely satisfied with a purchase or has ordered in error, it can be returned within 14 days from date of invoice provided.
Conditions of Return:
1. The goods must be returned in the same condition that they were shipped and in their original packaging.
2. The goods must be accompanied by a copy of the relevant sales invoice.
3. No returns can be accepted for special order items. Special order items are items which we do not ordinarily keep in stock and which need to be specially ordered from our associate company in the USA.
4. Should the Customer/Distributor inspect the item and deem it to be defective or damaged, they need to contact Fascinations Hair and make arrangements to return the item to our Quality Control Department for investigation.
5. Returns of damaged or defective items need to be received by us within 14 days of the invoice date.
6. All returns will go into a mandatory 5 day quarantine before we open the parcel.
7. Once opened, the goods will be inspected by our QC department and a report will be issued with their findings.
8. If QC deem the item to be defective (factory fault) then a new item will be ordered for the Agent/customer or a credit will be passed.
9. If QC find there is nothing wrong with the item and that there is no factory defect, a handling fee of R250 will be charged to the Customer/Distributor and the item will be washed & styled for wigs and treated and taped for easihair pro. This fee will also cover the cost of the return shipment.
10. Our washing and drying process will now entail a deep cleanse and ultra-violet drying to make sure germs are eradicated.
11. If an item has been altered in any way (cut, colored, etc) we cannot accept the return and it will be returned to the Customer/Distributor – a R200 handling fee will be charged.
12. All our items are subjected to stringent/strict Quality Control procedures – our products are of the highest quality – you need to inspect your merchandise on receipt of the goods.
Please be advised that we will not involve ourselves between a business transaction between the customer/distributor and their customer. It is up to the customer/distributor to resolve all issues first and only then when unable to assist or when necessary bring it to the attention of Fascinations Hair.
Please note that this returns policy supersedes all other previous returns policies until further notice.
We reserve the right to:
- Modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
- Change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
- We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.
The website may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.
Persons making purchases from this site must be 18 years or older else a parent or guardian must assist.
If you supply us with your postal and / or email address you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us or e-mailing firstname.lastname@example.org
The website may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Third Party Links
In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.
Lead time is dependent on stock availability. Should we have stock available, orders will be dispatched the same day provided payment is validated/received before 14h00 hours.
Should the product not be in stock please allow 8 to 14 working days plus delivery transit time. This will allow for manufacturing and delivery to our warehouse.
Every effort is made to effect shipment of your order timeously however unforeseen circumstances may cause delays. Should we be faced with such an occurrence Wigs.co.za will contact you via email and provide a revised delivery schedule.
Wigs.co.za charges a shipping fee of R150.00 to anywhere in south Africa then please include the shipping, Handling and delivery schedule, back orders details below.
Shipping & Handling
Wigs.co.za ships to all South African destinations. We will process your order as soon as we receive confirmation that your payment has been cleared.
All items on our website are shipped from our Cape Town offices.
If we have the item in stock your order should take between 3 and 5 working days to be delivered after payment has been confirmed.
We do our best to keep the most popular styles and colours in stock but are unfortunately unable to carry stock of all the items that we sell. Some items need to be ordered from overseas.
If you are purchasing an item that needs to be ordered in from our overseas suppliers, then the delivery date will be extended by 8 to 14 working days. We will let you know if the item is out of stock with our overseas suppliers and suggest an alternative style.
Because delivery dates and times are dependent upon factors outside of our direct control we are unable to guarantee them; however, every effort is made to have the goods delivered within the time frames stated. Should there be a delivery problem we will contact you via email and keep you informed of the expected time of arrival (ETA) wherever possible.
Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment.
Order processing: Order processing will not begin until we receive a confirmed order and full payment.
Wigs.co.za makes every effort to ensure that the content and data displayed on our website is 100% accurate but errors may still occur. If an item has been incorrectly priced and the customer is unwilling to pay the correct price, then we reserve the right to cancel the order and refund the customer the full amount paid by them.
We will deliver your order as soon as payment has been confirmed. If we have the item in stock it will take between 3 and 5 working days to be delivered to you. If you are ordering an item that we need to order in from our overseas suppliers, we will order the items requested but we will only send them to you once your payment has been confirmed.
In the case of goods delivered by our couriers, a signed waybill / delivery note will constitute your acceptance of the goods and all risks of ownership will pass to you from that moment on.
Please make sure that the delivery address that you provide to us is correct. Wigs.co.za cannot be held responsible for delays or losses of any sort where we deliver to an address provided in error. Wigs.co.za will not incur any forwarding costs on deliveries.
Wigs.co.za shall not be responsible or held liable for damages or delays resulting from Acts of God, war, riot, seizure, terrorist activities, embargo or other acts or events outside of the reasonable control of Wigs.co.za
When you receive your order, you need to make sure the package is sealed and has not been tampered with. If it has been tampered with, do not accept it from the courier. Check the contents of the package against the Invoice and if there is a discrepancy contact Wigs.co.za immediately using the email address email@example.com or on telephone number: 27 (021) 511 5868. We will not entertain any other disputes after a 10 day period.
Although we carry a large range of products in our Cape Town warehouse we are unfortunately not able to carry all the styles and colours that are available.
If we do not have the item in stock that you have ordered, we will place a backorder for it with our overseas suppliers. Orders from our overseas suppliers generally take between 8 and 14 working days to arrive in our Cape Town warehouse.
If the item you have ordered is placed on backorder, we will notify you via email of the delay and you can decide whether to wait for that particular item or whether you would like to choose another item. Should the backordered item be part of a larger order we will ship all the items at the same time
Should you require an update on a Back Order please email firstname.lastname@example.org and quote your Order Number.
Payment Options and Pricing
All transactions will be processed in South African Rands (ZAR). Value Added Tax (VAT) at a rate of 14% has been included on all prices shown on the site.
Wigs.co.za charges a shipping fee of R150.00 to anywhere in south Africa.
Wigs.co.za endeavours to offer you competitive prices on current products; your total order price will include the price of the purchase plus any applicable sales tax and shipping charges (on the day of shipping).
Wigs.co.za reserves the right to change pricing at any time without prior notice.
Credit Card Security
- Virtual Card Services process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site’s registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information.
- Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems.
- The Merchant does not have access to credit details.
- Virtual Card Services continually reviews and enhances its security in line with technological changes. You can read up on the VCS security process on their website. If you pay by credit card your Credit Card statement will reflect a debit by “Virtual Shop”.
Whatever warranties are provided for by the manufacturer are passed onto you. Wigs.co.za does not provide any additional or independent warranties or guarantees on the goods we sell. This disclaimer by Wigs.co.za in no way affects the terms of any applicable manufacturer’s warranties or guarantees.
Wigs.co.za disclaims all further warranties, express or implied, including, but not limited to, warranties of merchantability and fitness for a particular purpose to the full extent permissible by applicable laws. Wigs.co.za shall under no circumstances be liable for special, incidental, consequential (including lost profits or opportunities) or punitive damages, even if it has been advised of the possibility of such damages
Wigs.co.za makes no warranties or guaranties as to the suitability, performance, truth, quality, accuracy or completeness of any of the content on the Site. Content may be made available for downloading that has been submitted by a third-party on the Site, any questions regarding this content must be directed to the providers of the content. Wigs.co.za and its suppliers can’t be held liable for the accuracy and completeness of the Sites information and content.
Wigs.co.za makes no guarantees or warranties that the information obtained from the use of the Site is accurate and correct or that errors in the software or on the Site will be corrected or that the Site will meet your requirements and needs or that the Site will be error free, uninterrupted and secure or that the quality of the products, services, information, or other material purchased or obtained by you from the Site will meet your expectations.
If you need to reach us, please email us using the link: email@example.com , alternatively, you can call on (021) 511 5868 (International 27 (021) 511 5868) or write to us at PO BOX 249 Paarden Eiland Cape Town 7420 South Africa
Please complete the Goods Return Request by clicking here: Return Request Form
All returns have to be preauthorised before they can be returned to our offices. We will issue you a Goods Return Acceptance (GRA) number and instructions on how to return the goods. We will not accept a return unless we have issued a GRA number. Submitting a Request to Return Goods does not mean that the GRA number will automatically be issued and you can return the goods. We will authorise the return only after we have evaluated the reason for the return and we might contact you if we need more information prior to issuing a GRA Number.
If we have made an error and shipped the wrong product or if the item is damaged, we will gladly sort out the problem. Please contact us immediately so we can sort out the problem soonest. Please note you have 10 working days to notify us of a problem. If the error is ours the shipping is free to collect and return the goods to you. Please contact us for a GRA Number.
If you are not entirely satisfied with your purchase you may exchange it within 10 working days of receiving it. Exchanges are processed within three business days of receipt. If we don’t have stock of the item you request, we will order it in for you and let you know when it is expected. You are responsible for the cost of returning the goods to us as well as for the cost of sending the new items to you. The new items will not be shipped until the postage has been paid. Please contact us for a GRA Number before exercising this option. No exchange will be considered unless the original tags and packaging are undamaged and are returned with the goods. When trying on a wig please wear a wig cap at all times to protect your natural hair and the condition of the wig.
Should you for any reason wish to cancel your purchase you will be liable for a 15% handling fee. You must advise us in writing of your cancellation and any such cancellation must be signed by the person who made the original purchase. The goods must be returned to us undamaged in the original packaging within 10 calendar days. Please contact us for a GRA Number before exercising this option.
All items on SALE cannot be returned or exchanged.
If we receive non-qualifying exchanges we you will be charged 15% handling fee to send the items back to you.
Be sure to understand the above criteria prior to sending your package to us there are no exceptions.
All payments are subject to a clearance period, the clearance period is dependent on the banks concerned. If you wish to make use of alternate payment methods, please contact us so we can make the necessary arrangements with you. Contact info@Wigs.co.za to arrange this. Your order will only be dispatched after the funds have cleared.
You agree to accept your tax invoices and other tax documents in electronic form, whether it is emailed or available for download on our website.
All goods remain the property of Wigs.co.za until paid for in full.
Our bank details are as follows:
Bank: First National Bank (FNB)
Account Name: Ember Tauvun T/A Fascinations Hair (Pty) Ltd
Account Number: 62 60 36 84 102
Branch Number: 20 10 09
Swift Number: FIRNZAJJ
We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).
The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.
Updating of these Terms and Conditions
We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.
Recommendations by our sales staff
All recommendations are based on the images provided. Please note that filtered/old/poor quality images will affect the recommendation given. All recommendations, while given utmost consideration, are opinion-based and cannot be guaranteed.
I understand that all the designs and trademarks are registered to Wigs.co.za and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by Wigs.co.za for any civil action or any legal action deemed necessary against me.
Tel: 021 511 5868
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